Turo.com Reviews

Turo.com accepts various forms of payment. These include credit and debit cards, such as Visa, Mastercard, American Express, and Discover. In addition to these, Turo also accepts prepaid and virtual cards. For those who prefer alternative payment methods, Turo accommodates PayPal, Google Pay, Apple Pay, and Venmo. It's important to note that the payment method must be issued in the primary guest's name. This wide range of payment options aims to provide a convenient and flexible booking experience for guests from different regions and with varying financial preferences. For car owners, Turo supports various payout methods including direct deposit (ACH) for US car owners and PayPal for car owners in the US, Canada, Germany, and the UK. This ensures a fast and secure way to receive earnings.

Turo.com is a car rental service with a pricing structure that includes various fees. The mandatory fees include the rental cost, Turo’s service fee, optional protection plans, Young Driver Fee, and pickup/delivery fees. The rental cost depends on the length of your trip, car type, and travel day. The Turo service fee can be anywhere between 2.5% and 100% of the trip cost plus extras. The protection plan is optional and covers damage-related costs in the event of an accident.

In addition to these, there are additional fees which may involve security deposits, state taxes, cleaning fees for violations, reimbursement fees for extra costs, and repair fees for damages. The cancellation policy offers a full refund for cancellations 24 hours before the trip and partial refunds for later cancellations.

For example, the cost of renting a small sedan like a Ford Focus is around $771.84, a large sedan like a Chevrolet Malibu is around $836.19, a small SUV like a Nissan Rogue is around $1,093.60, and a medium 5-passenger SUV like a Chevrolet Equinox is around $1,275.32. These prices are subject to change based on the factors mentioned above.

Please note that the actual cost may vary based on the specific details of the rental. It's always a good idea to check the latest prices and fees on the Turo.com website or app.

Turo.com is a peer-to-peer car sharing platform that allows car owners to rent out their own cars to regular people. It's often compared to Airbnb, but for cars. The platform offers a wide range of services and products.

Users can browse through various categories of cars such as electric vehicles, rugged 4x4s, camper vans, daily drivers, sports cars, luxury and exotic vehicles, and more. They can also find cars suitable for different occasions like weekend getaways, vacation plans, scenic drives, test drives, and errand days.

The platform also features a variety of car makes including Jeep, Tesla, Subaru, Porsche, BMW, Mercedes-Benz, Toyota, Nissan, Lamborghini, and Ford.

In addition to car rentals, Turo.com offers gift cards for users to give the gift of exploration or make any special occasion extra-memorable.

The platform also highlights top hosts who have received positive feedback from renters. These hosts have completed a significant number of trips and have maintained their cars well.

Turo.com is popular in various destinations around the world. Some top destinations for Turo rentals in the United States include Jackson, WY; Los Angeles, CA; Anchorage, AK; Denver, CO; and San Francisco, CA. The most popular car models rented on Turo can vary depending on the location.

The platform also features Travelogues and a blog for users to explore the latest features and photos of the best cars from around the marketplace. Users can also read about road trip adventures and get their gearhead fix.

However, it's important to note that Turo prices are highly variable. Sometimes they can be cheaper than traditional rental cars because car owners set the prices. But while Turo car rentals can provide an excellent rental car alternative, it’s not necessarily better. It's also not always cheaper.

Overall, Turo.com offers a unique and flexible alternative to traditional car rentals, providing users with a wide range of options to suit their specific needs and preferences.

Turo.com has a detailed Cancellation Policy. Guests may cancel their trip through the site or mobile app, and the cancellation is effective immediately. The total amount refunded depends on when the guest cancels the trip, the length of the trip, and the trip type.

Guests may cancel free of charge up to 24 hours before their trip starts. Guests who book within 24 hours of their trip have one hour after booking to cancel for free. If a guest wants to cancel a booked trip, they are encouraged to notify their host as soon as possible via Turo messaging and to process the cancellation themselves through the Turo website or app.

Guests may cancel free of charge and receive a full refund if, upon inspecting the vehicle at trip start, they have concerns that it hasn't been cleaned and disinfected. Guests are only eligible for a full refund if they do not accept the vehicle, do not check in for the trip, and immediately contact Customer Support to report the issue.

For canceled trips that are longer than two days, a partial refund will be issued to guests who cancel and do not fall within the free cancellation period. The refund will be the trip price and trip fee minus the average of one day's cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee. For canceled trips that are two days or shorter, the refund will be the trip price and trip fee minus half the average of one day's cost, the protection plan, any Extras, any young driver fee, and half of any delivery fee.

There are no credits/refunds issued for early returns except when the guest has submitted a trip modification request to shorten their trip and the host has accepted through the Turo website or app.

As for the Shipping Policy, Turo does not seem to have a specific shipping policy as it operates as a car sharing platform. The terms of service mention that the policy is issued to Turo by Travelers Excess and Surplus Lines Company and does not provide a defense or indemnification for any claim asserted by Turo. In the UK, this policy is arranged by Aon UK Ltd. and purchased from Aioi Nissay Dowa Insurance UK Ltd. In France, the policy is arranged by AXA France IARD S.A. (RCS 722 057 460).